Privacy Policy

This policy explains how AccessPlus handles information when you browse our store, create an account, purchase subscriptions, manage your wallet, or contact support.

Information we collect

We collect the account details you provide, including your name, email address, username, and phone number. We keep records of subscription orders, wallet balances, deposits, payment receipts, and messages you send us for support. Our website and service providers also process technical information needed to operate and protect the service, such as browser information, IP addresses, and sign-in activity.

Signing in with Google

If you choose Google sign-in, Google provides basic identity information, including your Google account identifier, email address, name, and profile image if available. We use this information to authenticate you and identify or link your AccessPlus account. Google sign-in does not give us your Google password or access to your Gmail messages, contacts, or Google Drive files.

We use Google account information only for the account and service purposes described here. We do not sell Google user data or use it for advertising. You can remove AccessPlus access through your Google Account settings; removing Google access does not by itself delete your AccessPlus account.

How we use information

We use information to create and manage accounts, verify email addresses, fulfil and support subscription orders, review deposits and receipts, maintain wallet and transaction records, respond to questions, and prevent misuse. Where enabled, we use contact information for verification, password recovery, and service-related communications.

Service providers and disclosure

We use service providers for website delivery, account authentication, database and file storage, and transactional email, including Cloudflare, Supabase, and Resend as applicable. Google processes information when you choose Google sign-in. WhatsApp processes messages when you contact us through WhatsApp. These providers may process information outside Lebanon and have their own privacy policies.

We may share the information needed to arrange or resolve a subscription with the relevant fulfilment provider. We may also disclose information where required by law or necessary to investigate misuse or protect our customers and service.

Storage and security

We use access controls and authentication safeguards to restrict access to customer information. No online service can guarantee absolute security. Avoid sending passwords, verification codes, or unnecessary personal information in payment receipts or support messages.

We keep information for as long as needed to manage accounts and subscriptions, maintain transaction records, resolve disputes, and meet applicable obligations. Some records may need to remain after an account-deletion request for these purposes.

Browser storage

The website uses browser storage to maintain your sign-in session and remember preferences such as your theme and selected subscription. Clearing browser storage can sign you out and reset those preferences.

Your requests

You can contact us to request access to, correction of, or deletion of your personal information. We may need to verify your identity before acting. We will explain if a record must be retained or a request cannot be fulfilled.

Contact and updates

For privacy questions or requests, email [email protected] or contact AccessPlus WhatsApp support.

We may update this policy when our services or practices change. The current version and update date will be published on this page.